Refund Policy

CANCELLATION AND RETURN

1. The cancellation or return process is handled on a case-by-case basis by Criativos Convictos Lda. The request must arrive in writing to the contact email info@duro.pt within 14 (fourteen) consecutive days after the order, being the instructions for cancellation or return of goods answered and defined by Criativos Convictos Lda, by the same means of communication.

2. Whenever possible, the return must be made by the same means of payment, but if not possible, the user must present proof of payment and ownership of the account or card, in order to be able to make the return by Bank Transfer.

3. Criativos Convictos Lda undertakes to reimburse the User within a maximum period of 14 (fourteen) days, after receiving and evaluating the state of the product. If the purchase is canceled before shipping the product, the period for returning or returning the value in question will occur within up to 10 (ten) days.

4. Returned products must be in a condition of sale, that is, in the same condition in which they arrived in the hands of the User, without any anomaly or damage. It is important to note that the box and bag that come with the tennis shoes are also considered products, if they are returned or damaged, an indemnity fee of 15 Euros for replacement of the product will be charged.

5. If the value resulting from the exchange of products for an order is lower or higher than the initial value of the same, the settlement conditions will be indicated by Criativos Convictos Lda.