Terms and Conditions

1. These general sales conditions are agreed between Criativos Convictos Lda, with headquarters at Avenida de Tibães, 1199, 4770-568 São Cosme Vale, tax identification number 516 084 844 and contact +351 933980007, hereinafter referred to as “DURO“ AND people who wish to make purchases through the website www.duro.pt hereinafter referred to as "User".

2. The parties agree that purchases made through the www.duro.pt website will be regulated exclusively by this contract, excluding any conditions previously available on the website.


1. The purpose of these general sales conditions is to provide and define all the necessary information to the user on the order, sale, payment and delivery modalities of purchases made on the website www.duro.pt

2. These conditions regulate all the steps necessary to place the order and guarantee the follow-up of this order between the Contracting Parties.


1. The User places his order by completing the purchase process presented on the website www.duro.pt, adding the product (s) he wants to order to the cart / shopping basket:

2. To send your order, the User must:

a) Register on the website www.duro.pt, providing the information requested there.

b) Log in (providing a combination of email, phone and password chosen by the User when registering).

c) Complete the information and choose the options that are made available to you during the order completion process (delivery and billing address, shipping method, payment method, as well as the TIN and the name that, for tax purposes, you want shown on the invoice).

3. The final confirmation of the order by the User is equivalent to full and complete acceptance of the prices and description of the products available for sale as well as these General Sales Conditions, which will be the only ones applicable to the contract thus concluded.

4. Criativos Convictos Lda will honor orders received online only up to the limit of available stocks. In the absence of product availability, Criativos Convictos Lda undertakes to inform the User as soon as possible.

5. The data contained in the invoice are the sole responsibility of the User. The invoice once issued cannot be reissued with changes.

6. Order are valid for 14 (fourteen) days, unless the order is registered under a promotional campaign that defines a different term, it is not possible to guarantee prices, discounts, promotions and offers beyond this term . If the payment is not received by our services within that period, the order cannot be validated. Any amount received after this date will be returned or used for a new order.


1. On the website www.duro.pt, Criativos Convictos proposes to the User the following payment methods:

MbWay via Ifthanpay
Credit card (Visa, Mastercard) via Easypay - Instução de Relógio Lda
ATM reference via Easypay - Instução de Relógio Lda
Credit card (Visa, Mastercard, American Express) via Paypal
Direct debit via Paypal

2. In the case of payment by credit card, the debit will be made on the User's card immediately after confirmation of the shipment of the goods. If some products ordered are sold out, the value of them will be credited to the User's card, after the order is closed.

The purchase invoice will be issued in a conventional (printed) manner and it will accompany the product. The User will have possession of the Invoice when receiving the product.


The delivery of orders takes place within 14 working days after ordering. Delivery is carried out by FEMA, UPS and TNT FedEx companies, according to the location chosen for receiving the product, the company that will carry out the logistics may vary.
The order already includes shipping costs. Except for customs fees established by each country.


1. The prices of the products must be understood in Euros, the fees and taxes will be added to the product during the purchase process, and the User will be able to see and validate it before making the payment, taking into account the VAT in force at the time. date of payment of the order.

2. If there is an increase in the price of any product, the User will be informed immediately, being able to choose to receive his order (by paying the difference) or to proceed with its cancellation.