Terms and Conditions

1.º These general conditions of sale are agreed upon between Criativos Convictos Lda, headquartered at Avenida de Tibães, 1199, 4770-568 São Cosme Vale, tax identification number 516 084 844 and contact +351 933980007, hereinafter referred to as “DURO “ and people who wish to make purchases through the website www.duro.pt hereinafter referred to as "User".

2. The parties agree that purchases made through the website www.duro.pt will be governed exclusively by this contract, excluding any conditions previously available on the website.


1. The purpose of these general sales conditions is to provide and define all the information necessary for the User regarding the modalities of order, sale, payment and delivery of purchases made on the website www.duro.pt

2. These conditions regulate all the steps necessary to place the order and guarantee the follow-up of this order between the Contracting Parties.


1. The User completes his order by completing the purchase process presented on the website www.duro.pt, adding the product(s) that he/she wishes to order to the shopping cart/basket:

2. To send your order, the User must:

a) Register on the website www.duro.pt, providing the information requested therein.

b) Make the "login" (providing a combination of e-mail, telephone and password chosen by the User when registering).

c) Complete the information and choose the options available to you throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the TIN and the name you want, for tax purposes, that appear on the invoice).

3. The final confirmation of the order by the User is equivalent to full and complete acceptance of the prices and description of the products available for sale, as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.

4. Criativos Convictos Lda will honor orders received online only up to the limit of available stocks. In the absence of availability of the product, Criativos Convictos Lda undertakes to inform the User as soon as possible.

5. The data contained in the invoice are the User's responsibility. Once issued, the invoice cannot be reissued with changes.

6. Orders are valid for 14 (fourteen) days, unless the order is registered under a promotional campaign that defines a different period, and it is not possible to guarantee prices, discounts, promotions and offers beyond this period. . If payment is not received by our services within the aforementioned period, the order cannot be validated. Any value received after this date will be returned or used in a new order.


1. On the website www.duro.pt, Criativos Convictos offers the User the following payment methods:

  • MbWay via Ifthanpay
  • Credit card (Visa, Mastercard) via Easypay - Institution of Payment Ltd
  • Multibanco Reference via Easypay - Institution of Payment Ltd
  • Credit Card (Visa, Mastercard, American Express) via Paypal
  • Direct Debit via Paypal

2. In the case of payment by credit card, the debit will be made to the User's card immediately after confirmation of the shipment of the goods. If some ordered products are sold out, their value will be credited to the User's card, after the order is closed.

The purchase invoice will be issued conventionally (printed) and will accompany the product. The User will have possession of the Invoice when receiving the product.


  1. Delivery of orders will take place within 14 working DAYS after placing the order. Delivery can be performed by one of our partner logistics companies, DPD, FEMA, UPS and TNT FedEx, depending on the choice of location defined for receiving the product, the company that will carry out the logistics may vary.
  2. The order already contains the shipping costs as selected by the customer. Except customs fees established by each country.


1. The prices of the products must be understood in Euros, the fees and taxes will be added to the product during the purchase process, and the User will be able to see and validate it before making the payment, taking into account the current VAT. date of payment of the order.

2. If there is an increase in the price of any product, the User will be informed immediately and may choose to receive their order (paying the difference) or to cancel it.